We want you to feel confident ordering from Isla Foundry. If something is not right, contact us and we will work with you.
30-day return window
You may request a return within 30 days after your order is delivered. The return window begins on the confirmed delivery date, not the order date or shipment date.
How to start a return
Email techguyconnect@gmail.com with your order number, the item you want to return, and the reason for the return. Please do not send an item back until we provide return instructions and the correct return destination.
Return condition
Returned items should be unused, unworn, and in substantially the same condition in which they were received, with original packaging when reasonably possible.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and include photographs when applicable. If the issue is our responsibility, we will arrange an appropriate replacement, return, or refund at no additional product cost to you.
Return shipping
For ordinary preference-based returns, the customer is responsible for return shipping unless we tell you otherwise. If the return is caused by our error or a verified damaged, defective, or incorrect item, Isla Foundry will provide appropriate return instructions.
Refund timing
After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are submitted to the original payment method within 5 business days. Your bank or card issuer may require additional time to post the credit.
Order cancellations
Contact us as quickly as possible if you need to cancel an order. Because some items may enter sourcing or fulfillment shortly after purchase, cancellation is not guaranteed after fulfillment work has begun. If we can cancel before shipment, any eligible refund will be returned to the original payment method.
Questions
Email techguyconnect@gmail.com and include your order number whenever possible.